Knowing where to turn to if you are suffering from stress, anxiety or depression can be a struggle in itself and mental illness can quickly impact almost every part of your working and personal life. So for more serious mental health concerns we are delighted to make available a simple, fast journey to mental health treatment and support, without the need to see a GP, via our Mental Health Assessments and Support service (subject to the terms and conditions and the underwriting conditions applied to your cover).
As soon as you begin to experience stress, anxiety or depression, you only need to make one call to start receiving the help and support you need.
A counsellor or psychologist will talk things through with you, listen to your concerns and suggest a treatment plan that is clinically appropriate for you. Depending on your requirements and level of cover this could be given through the following methods:
With PHC’s Mental Health Assessments and Support service you don’t need to suffer in silence as help is readily available.
PHC members simply call 0800 068 7111**. PHC Claims will check that you are covered and pass you straight through to the Mental Health Assessments and Support service or arrange for you to be called back.
If you are an AXA Health member, you must call AXA Health direct.
One of the counsellors or psychologists will talk things through and make an initial assessment.
Having listened to your concerns, the counsellor or psychologist will suggest a treatment plan clinically appropriate for you.
The Mental Health Assessments and Support service will also provide ongoing clinical case management, as required, to monitor clinical outcomes.
The Mental Health Assessments and Support service is not available to members under the age of 18 years old.
*Only counselling arranged through Mental Health Assessments and Support service is covered by your plan.
**Calls are recorded and/or monitored for quality assurance, training and as a record of your conversation.
To find out more about the Mental Health Assessments and Support service and what is and isn’t covered please refer to your handbook or contact the claims line on
0800 068 7111.
(Lines are open: Monday - Friday 8am to 8pm and Saturday 9am to 5pm)
We have created a short introductory video about the service for you.