Health and Wellbeing services

The people in and around your company are really important, so ensuring that they are healthy and well is very much in your best interests.

That’s why we have built an array of rich health and wellbeing services to complement our private medical insurance. So, you can be sure that when you take out corporate cover with us you get more than PMI.

These services are integrated into all PHC private healthcare plans to help your employees, important people linked to your company and their families:

  • adopt healthier lifestyles to live life well, and reduce the chances of falling ill
  • to deal with life's ups and downs and implement coping strategies and remedies, and
  • to support them when they do face medical conditions and need professional support and guidance.

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Health Support


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Counselling & Support


Health Support

24/7 Health Support Line

Call with health queries any time

Telephone access 24 hours a day, 365 days a year to a team of health professionals to answer company members and family members’ health questions. The health professionals are ready to help whether that’s to talk about a specific health worry, medication and treatment, or simply to provide a little guidance and reassurance. Members can speak to them day and night.

Who are the health professionals?

  • Nurses
  • Counsellors
  • Midwives*
  • Pharmacists*


*24/7 Health Support Line midwife and pharmacist services available 8am to 8pm Monday to Friday, 8am to 4pm Saturdays and 8am to 12pm on Sundays.

Health Centres

Convenient online health information

Our helpful online Health Centres bring together the latest information from our own health professionals, specialist organisations and NHS resources. Company members and their families benefit from practical information all in one place. Topics range from ageing well, fitness and exercise through to specific conditions and illnesses such as cancer, mental health and diabetes. So, members will be reassured that we’re covering the broad spectrum of health matters they care about.
Plus, company members can also put their own questions to our panel of health professionals at our regular live online discussions. Alternatively, they can e-mail us their question through the Ask the Health Professional online panel and the appropriate medical professional will respond.

Who are the health professionals?

An extensive panel including but not limited to doctors, psychologists, physiotherapists and dieticians.

Dedicated Nurse Service

Ongoing reassurance & support from day one

The stress and worry of being diagnosed with a serious illness can put extreme pressure on your company members. More often than not the diagnosis throws up lots of questions and it can feel like there is no one there to give them the answers they desperately need.

If a member of your PHC private medical insurance plan is diagnosed with an illness such as cancer or a heart condition, we can put them in touch with our Dedicated Nurse Service because we know that a swift diagnosis and prompt treatment access must go in hand with genuine help, support and understanding from people who truly care.

Our friendly nurses are at the end of the phone for members from day one and will provide clinical medical support and guidance to the company member and their family, during and after diagnosis, illness and treatment. All our nurses have years of experience and will take the time to guide you through the next steps, dispel the myths and translate the jargon.

This phone service is available 24 hours a day, 365 days a year.

Counselling & Support

Counselling and Support service

Encouraging mental wellness

Our Counselling and Support service is available 24 hours a day, 365 days a year to support your company members and their family members deal with life’s up and downs.

This is a completely confidential and impartial service, provided by AXA Health Services Limited, and company members and their family members can call it as often as needed. This service is only available to members aged 16 or over.

Employee Assistance Programme (EAP)

Daily life can be full of challenges. Some might be little things, and some might seem too much to cope with. Your Employee Assistance Programme, which forms part of your Counselling and Support service, gives you someone to talk to and share your worries with, to help you get through your problems.

To find out more about the service available to you, click the link to watch a short video:

A summary of the service:

  • Unlimited personal support
    Direct, confidential and unlimited 24-hour access to qualified counsellors who can provide clinical support and guidance or just an ear to listen to.
  • Face-to-face counselling
    Up to five face-to-face sessions with all complex cases assessed and directed by fully trained psychologists, where clinically appropriate.
  • Counselling via email
    e-counselling allowing company members to access counselling discretely and confidentially at a time and place that suits them.
  • LifeManagement™ Support
    Access to support and guidance on a range of everyday matters, such as financial, legal, consumer, housing issues and family care such as childcare, eldercare and disability issues.
  • Online portal
    A wealth of up-to-date tools, information, guidance and accessible support online 24/7.
  • Managers support package
    Guidence for your line managers when day-to-day team management becomes challenging.