Privacy Notice

Please make sure that everyone covered by a PHC plan reads this summary and the full data privacy notice on

For the avoidance of doubt, within the AXA UK privacy policy, references to AXA Health also include The Permanent Health Company Limited (PHC).

We want to reassure you we never sell personal member information to third parties. We will only use your information in ways we are allowed to by law, which includes only collecting as much information as we need. We will get your consent to process information such as your medical information when it’s necessary to do so.

We get information about you and the family members who are covered by your plan from you, those family members, your healthcare providers, the group taking out the plan, your insurance broker if you have one and third party suppliers of information, such as credit reference agencies.

We process your information mainly for managing your membership and claims, including investigating fraud. We also have a legal obligation to do things such as report suspected crime to law enforcement agencies. We also do some processing because it helps us run our business, such as research, finding out more about you and statistical analysis for example to help us decide on premiums.

We may disclose your information to other people or organisations. For example, we’ll do this to:

  • manage your claims, e.g. to deal with your doctors;
  • manage your policy with your insurance broker;
  • help us prevent and detect crime and medical malpractice by talking to other insurers and relevant agencies; and
  • allow other AXA companies in the UK to contact you if you have agreed.

Where our using your information relies on your consent you can withdraw your consent, but if you do we may not be able to process your claims or manage your plan properly.

In some cases you have the right to ask us to stop processing your information or tell us that you don’t want to receive certain information from us. You can also ask us for a copy of information we hold about you and ask us to correct information that is wrong.

If you want to ask to exercise any of your rights just call us on 01923 770 000


write to us at PHC, 32 Church Street, Rickmansworth, Hertfordshire, WD3 1DJ