What's included in the service?
The Digestive Health service includes the following, as needed:
- An assessment from a specialist and advice on next steps.
- A video or phone consultation with the specialist, if needed.
- Further tests that you can take at home if appropriate, such as the FIT stool test or a blood test, can be arranged if needed.
- We can check what your membership covers, and advise you on whether you need extra investigations not offered by the service, such as a camera test, for example a colonoscopy.
- If you need a face-to-face specialist appointment, we'll check what your membership covers and set up an appointment for you. If you prefer, you can get the information to book yourself.
Use of the service will impact any excess and outpatient limits applicable to your policy.
Please click here to download your Digestive Health service guide.
How to access the service
If you’ve got digestion issues that won’t go away, things aren’t right when you go to the loo, you’re losing weight without trying, or you’ve noticed any other digestive symptom, getting started with our service is quick and straightforward.
See your GP
If they say you need to see a gastroenterologist, or general surgeon as a result of digestive health symptoms, you can get started with our service.
Contact PHC
Please call PHC Claims line on 0800 068 7111. We'll check you're covered and provide you with a link to the service where you can be assessed, make appointments, and get the treatment you need.
Set up a HBSUK online account
You'll be offered the option to use the online Digestive Health service. You’ll need your email address and PHC membership number, which you can find on your certificate of cover.
This service is delivered by HBSUK, a specialist led online service that is part of the AXA Group, on their Virtual Lucy platform, so you’ll see these names when you use the service. Please only book your appointment from your own HBSUK account. If you book on behalf of someone else, the specialist won’t have the right details.
Online assessment
Fill in a few details
Once you’re set up, you can go through some questions to help the specialist understand and assess your symptoms.
Specialist review
The specialist will review everything and aim to get back to you within three working days. If you don’t need further tests or treatment, you will be advised on what you need to do next.