Complimentary services

See a GP by video or phone

With AXA Doctor at Hand, powered by Doctor Care Anywhere, you can see a doctor quickly when you want to, through your smartphone or tablet.

How to book an appointment
  1. Create your account at or download the Doctor Care Anywhere app.
  2. Enter your PHC membership number. You’ll find this on your Certificate of Cover.
  3. Enter the details for everyone on your plan exactly as the information appears on your membership certificate.
  4. Follow the instructions to set up your account with Doctor Care Anywhere. You’ll need some ID (passport or driving licence) plus a smartphone to take a selfie with.
  5. You’re ready to book!

Register online now

For some conditions you won’t need a GP referral as you’ll have direct access to treatment through our Clinical Support Centre. Give us a call and we’ll let you know if you need a GP referral.

If you think you have symptoms of the coronavirus please use NHS 111 online, rather than the AXA Doctor at Hand service.

Tips for your remote consultation

Our parent company, AXA PPP healthcare, have put together a few handy tips and suggestions to help you get the most from your remote health appointments . Click the image to download.

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In good hands

The security and confidentiality of your AXA Doctor at Hand consultation is an absolute priority for PHC and Doctor Care Anywhere (DCA). Here’s how we are keeping your private information safe:

  • Your consultation is completely confidential and bound by the levels of patient confidentiality you’d expect with medical appointments
  • The website and app use the latest security technologies to keep your information secure
  • Regular testing of the advanced encryption systems ensures there are no weaknesses in the platform and no unauthorised parties can access confidential data
  • DCA work with the authorities who oversee information governance in the NHS to ensure the platform meets NHS standards
  • Voice and video data is fully encrypted
  • Consultations are recorded and stored securely in an encrypted database - you can easily request copies of video or audio consultations (but they are not provided through the app automatically)