Complimentary services

See a GP by video or phone

With AXA Doctor@Hand, powered by Doctor Care Anywhere, you can see a doctor quickly when you want to, through your smartphone or tablet.

And if your doctor needs to prescribe something for you, they’ll arrange for this to be delivered to your home for no more than the cost of a standard NHS prescription. You’ll need to pay the full prescription and delivery charge and then get reimbursed for costs above the £9.35 NHS charge.  This subsidised prescription offer has now been extended until 30 June 2021. 

How to book an appointment
  1. Create your account at or download the Doctor Care Anywhere app.
  2. Enter your PHC membership number. You’ll find this on your membership documents.
  3. Enter the details for everyone on your plan exactly as the information appears on your membership certificate.
  4. Follow the instructions to set up your account with Doctor Care Anywhere. You’ll need some ID (passport or driving licence) plus a smartphone to take a selfie with.
  5. You’re ready to book!

Register online now

For some conditions you won’t need a GP referral as you’ll have direct access to treatment through our Clinical Support Centre. Give us a call and we’ll let you know if you need a GP referral.

If you think you have symptoms of the coronavirus please use NHS 111 online, rather than the Doctor@Hand service.

Subject to appointment availability and the Doctor Care Anywhere fair-usage policy.

Tips for your remote consultation

Our parent company, AXA PPP healthcare, have put together a few handy tips and suggestions to help you get the most from your remote health appointments . Click the image to download.

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In good hands

The security and confidentiality of your Doctor@Hand consultation is an absolute priority for PHC and Doctor Care Anywhere (DCA). Here’s how we are keeping your private information safe:

  • Your consultation is completely confidential and bound by the levels of patient confidentiality you’d expect with medical appointments
  • The website and app use the latest security technologies to keep your information secure
  • Regular testing of the advanced encryption systems ensures there are no weaknesses in the platform and no unauthorised parties can access confidential data
  • DCA work with the authorities who oversee information governance in the NHS to ensure the platform meets NHS standards
  • Voice and video data is fully encrypted
  • Consultations are recorded and stored securely in an encrypted database - you can easily request copies of video or audio consultations (but they are not provided through the app automatically)

Looking after your mental health

Right now, looking after our mental wellbeing has never been so important. 

To support your health and wellbeing, we’ve teamed up with Thrive – the app that helps you boost your mental wellbeing and build resilience – to offer you a free subscription until 31 January 2022.

That’s several months of guides, sessions and games to help you with mindfulness, sleep, relaxation and managing stress. You can also use the Thrive app to set wellness goals and track your progress and achievements.

More about the app
  • 24/7 mental wellbeing support
  • Tackles common stressors such as sleep, work issues and more
  • Prevents, detects and manages stress and mental health conditions
  • Screens for anxiety and depression using NHS-approved tools
  • Provides tailored content, sound guidance with proven results
  • Secure and confidential

Our members now have FREE access to Thrive until 31 January 2022.

To get started
  1. Download the Thrive app from the Apple or Android app store
  2. Sign up with your email address and your access code (your Group Administrator will have this. If you do not have a Group Administrator contact PHC direct)
  3. Follow the steps in the Thrive app to confirm your account.


Thrive Offer Terms and Conditions

This offer is for a free subscription to the Thrive app ending 31 January 2022. This offer is only available to members who hold an AXA PPP Group plan and their dependents who are aged 14 or over, and employees of small business clients of AXA PPP Group.

Please read these terms and conditons carefully and make sure you understand them. By downloading the Thrive app you will be deemed to have read and accepted these terms and conditions.

This offer is non-transferable with no cash alternative. This offer is subject to availability only.

The access code can be used once only per eligible plan member.

The terms and conditions of access to the Thrive app are containted on the Thrive app terms and conditions, available at

AXA PPP Group reserves the right to withdraw or alter this offer without prior notice at any time.

The Thrive mental health app is delivered by Thrive Therapeutic Software Limited, a company incorporated in England and Wales whose registered number is 07928073.

The Thrive app is intended to provide general information that may be used to become more knowledgeable about managing mental health; it is not a substitute for medical advice. If you have any questions or concerns about individual health matters or the management of health conditions, you should consult a doctor or other qualified medical practitioner.

No AXA PPP Group company will be liable for any loss, damage or personal injury whatsoever suffered or sustained in connection with the Thrive app except for any liability which cannot be excluded by law (including fraud or for the death or persoanl injury caused by that AXA PPP Group company's negligence).

The ''AXA PPP Group'' is AXA PPP healthcare Group Limited (, its holding company and all subsidiaries of its holding company including (but not limited to) AXA PPP healthcare Limited (, AXA ICAS Limited (, AXA ICAS Occupational Health Services Limited (, Health On Line Group Limited (, AXA PPP healthcare Administration Services Limited ( and the Permanent Health Company Limited ( We may record and/or monitor calls for quality assurance, training and as a record of our conversation.

All of the above mentioned companies are registered in England and have their registered office at 20 Gracechurch Street, London, EC3V 0BG.

AXA PPP healthcare Limited provides private medical insurance in England and worldwide. AXA PPP healthcare Limited also insure leisure and business travel, provide dental insurance, and cater for companies' occupational health and counselling requirements.