Get specialist support for brain and nerve worries, online
If you're over 18 and have a referral from your GP, you can get your health concerns checked out quickly by a consultant neurologist online, from the convenience of your own home.
The consultant neurologist will review your online assessment and aim to advise on next steps, usually within three working days.
This service is delivered by HBSUK.
You don't need to wait long to get the answers you need. Complete an online clinical assessment from the convenience of your own home.
What's included in the service?
The Neurology service includes the following, as needed:
- An online assessment, reviewed by a consultant neurologist, with a letter in your online account advising you on next steps, usually within three working days.
- A video or phone consultation with your neurologist after your assessment, if you'd like to chat through anything.
If you use this service, this will count as a consultation, and affect any out-patient limit, specialist consultations limit, or any contribution you normally make towards treatment each year.
Please click here to download your Neurology service flyer.
To find out more about the service, you can view the video here.
How to access the service
Get care quickly if you've got a neurological concern. Getting started with our neurology service is quick and straightforward.
Speak to a GP
If you've got a brain or nerve worry that won't go away, the first step is to speak to a GP. If they refer you to a consultant neurologist, you can get started. Contact PHC's claims helpline on 0800 068 7111 or email claims@thephc.co.uk and you will be provided with an option to use the online Neurology service.
Set up or log in to your HBSUK online account
If you're setting up a new account, you'll need your email address and membership number, which you can find on your membership documents.
Complete your assessment
Answer some questions to help the neurologist understand your symptoms. You may have already provided some of these details to us, but this step is important to help HBSUK give you the best care and support.
Get support, fast
The consultant neurologist will review your online assessment and send a personalised report usually within three working days. If you'd like to discuss the findings, you can have a phone or video call afterwards. If you need further tests or treatment, you'll get advice on what to do next.
This service is delivered by HBSUK, a specialist led online service that is part of the AXA Group, so you’ll see these names when you use the service. Please only book your appointment from your own HBSUK account. If you book on behalf of someone else, the specialist won’t have the right details.
Things to note
Key exclusions: You can't use the service if you have a current neurological cancer diagnosis.
What follow-up tests might you need: A blood test, or other investigations. We'll let you know whether you have appropriate benefits, and what to do next.
FAQs