The people in and around your company are really important, so ensuring that they are healthy and well is very much in your best interests.
That’s why we have built an array of rich health and wellbeing services to complement our private medical insurance. So, you can be sure that when you take out corporate cover with us you get more than PMI.
These services are integrated into all PHC private healthcare plans to help your employees, important people linked to your company and their families:
- adopt healthier lifestyles to live life well, and reduce the chances of falling ill
- to deal with life's ups and downs and implement coping strategies and remedies, and
- to support them when they do face medical conditions and need professional support and guidance.
24/7 Health Support Line
Call with health queries any time
Telephone access 24 hours a day, 365 days a year to a team of health professionals to answer company members and family members’ health questions. The health professionals are ready to help whether that’s to talk about a specific health worry, medication and treatment, or simply to provide a little guidance and reassurance. Members can speak to them day and night.
Who are the health professionals?
- Nurses
- Counsellors
- Midwives*
- Pharmacists*
*24/7 Health Support Line midwife and pharmacist services available 8am to 8pm Monday to Friday, 8am to 4pm Saturdays and 8am to 12pm on Sundays.
Health Centres
Convenient online health information
Our helpful online Health Centres bring together the latest information from our own health professionals, specialist organisations and NHS resources. Company members and their families benefit from practical information all in one place. Topics range from ageing well, fitness and exercise through to specific conditions and illnesses such as cancer, mental health and diabetes. So, members will be reassured that we’re covering the broad spectrum of health matters they care about.
Plus, company members can also put their own questions to our panel of health professionals at our regular live online discussions. Alternatively, they can e-mail us their question through the Ask the Health Professional online panel and the appropriate medical professional will respond.
Who are the health professionals?
An extensive panel including but not limited to doctors, psychologists, physiotherapists and dieticians.
Dedicated Nurse Service
Ongoing reassurance & support from day one
The stress and worry of being diagnosed with a serious illness can put extreme pressure on your company members. More often than not the diagnosis throws up lots of questions and it can feel like there is no one there to give them the answers they desperately need.
If a member of your PHC private medical insurance plan is diagnosed with an illness such as cancer or a heart condition, we can put them in touch with our Dedicated Nurse Service because we know that a swift diagnosis and prompt treatment access must go in hand with genuine help, support and understanding from people who truly care.
Our friendly nurses are at the end of the phone for members from day one and will provide clinical medical support and guidance to the company member and their family, during and after diagnosis, illness and treatment. All our nurses have years of experience and will take the time to guide you through the next steps, dispel the myths and translate the jargon.
This phone service is available 24 hours a day, 365 days a year.
Counselling and Support service
Encouraging mental wellness
Our Counselling and Support service is available 24 hours a day, 365 days a year to support your company members and their family members deal with life’s up and downs.
This is a completely confidential and impartial service, provided by AXA Health, and company members and their family members can call it as often as needed. This service is only available to members aged 16 or over.
Employee Assistance Programme (EAP)
Daily life can be full of challenges. Some might be little things, and some might seem too much to cope with. Your Employee Assistance Programme, which forms part of your Counselling and Support service, gives you someone to talk to and share your worries with, to help you get through your problems.
To find out more about the service available to you, click the link to watch a short video:
https://vimeo.com/579900728/961ff976ce
A summary of the service:
- Remote support
Fast access to fully qualified mental health professionals just a phone call away or through online chat, with no GP referral needed. - Face-to-face counselling
Up to eight face-to-face or remote scheduled short-term counselling sessions with all complex cases assessed and directed by fully trained psychologists, where clinically appropriate. - Online help
Information and guidance on a variety of practical, medical and wellbeing topics through our online portal. - LifeManagement™ Support
Practical, impartial information for home and family issues such as money worries or care of the elderly through our LifeManagement™ service. They won't provide legal or financial advice, but provide the means to make an informed decision on how to proceed. - Online portal
Information and guidance on a variety of practical, medical and wellbeing topics through our online portal. - Managers support package
Guidance for your line managers when day-to-day team management becomes challenging.
Employee Assistance Programme guides
We have recently made some exciting changes to strengthening our Employee Assistance Programme (EAP) enhancements.
EAP Comparison Document
To learn more about the Employee Assistance Programme (EAP) enhancements, click here.
EAP and Mental Health Brochure
For a more detailed understanding of the new EAP service, click here.