Your health needs don’t stop, so we don’t either

Introducing our Clinical Support Centre

Our new Clinical Support Centre brings you remote access to specialists, with onward plans to care for your health. So you’re not worrying a minute more than you have to.

The network of experts working with us know the difference between urgent treatment being needed, or whether it’s better to wait. They’ll use their knowledge and connections to get you safe access to the care you need. With a passion for patient care, they’ll help take the worry off your shoulders.

Our Clinical Support Centre is your single port of call during this crisis. Just phone us and we’ll help you get the support you need, so you can keep your health on track. 

Partnering with experts

Our network of specialists includes leaders in their field. With years of experience at their fingertips, they’re ready to respond to your needs. Their expertise covers a range of conditions including cancer, cardiology, ENT, gastroenterology, gynaecology, orthopaedics and paediatrics. 

Plus, because our Clinical Support Centre is remote, you’re not limited to the expertise of specialists close to home. We’ve got clinicians from all over the UK available to help you get back on track. So you can be confident that, with PHC, you’re not just getting the support available. You’re getting some of the best support available in the country.

Quick access to safe care

Our high standards of service inform everything we do. Our claims team will connect you to the health services and pathways we’ve put in place to get you to the healthcare support you need, as soon as you need it. Safely from your home, by video consultation or phone call, whatever you prefer.  

What’s more, any excesses or outpatient benefit limits you may have on your plan for consultations and diagnostics have been lifted, when you use the Clinical Support Centre. Normal limits apply to treatment. And we promise to honour payment for treatment we authorise now that you have when things are up and running again, as long as you’re still a member. So you can be assured we won’t let you down.

Central support

One call to one number and you could be talking to a specialist within two working days.  Just call us on the number on your plan documents and we’ll help you access the health services and clinical support you need. 

Whether you need a GP prescription to manage a condition, advice from a specialist about next steps or urgent hospital treatment, our Clinical Support Centre advisers can help you access the appropriate care today.

Hear more about remote consultations

Sarah_Taylor_200x300.jpgListen to Sarah Taylor, Head of Specialist and Practitioner Relations explain how we are helping our members with remote consultations. (4 mins)


Tips for your remote consultation

Virtual appointments_200x300.pngHere are a few handy tips and suggestions from our parent company, AXA PPP healthcare, to help you get the most from your remote health appointments