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PHC member area

How to claim

At PHC we want to make your claiming experience as positive and simple as possible and we try and keep form filling to a bare minimum. The following explains how to make a claim under your PHC private medical insurance plan.

Private medical insurance 

Claims line

0800 068 7111


01923 726 212


Before you arrange treatment please contact us so we can confirm that the treatment is eligible under your policy.

We will always aim to assess your claim over the phone which means we may need to ask you details about your medical condition.

If your GP has referred you to a specific specialist we will confirm if they are recognised by us.

We will also confirm the hospitals, day-patient units and scanning centres covered by your policy.

View PHC’s Directory of Hospitals.

View the Company HealthCover4life Handbook.

View the Schedule of Procedures and Fees for fee approved specialists.




Travel insurance

Claims line

 +44 (0)1403 788 515

Emergency medical assistance

+44 (0)1444 454 540 

Legal cost and expense claims

+44 (0)117 934 0548

If you need to make a claim all you need to do is download the relevant claim form from the ERV UK website and return with your supporting documentation.

Alternatively you can call ERV on the relevant number above and request a claim form.



You can find independent information about the quality and cost of private treatment available from doctors and hospitals from the Private Healthcare Information Network: