Expert Help

Have you ever wished a friend or someone in your family was a medical expert? You’d be able to talk to them whenever you liked, and they’d have time to listen, reassure and explain in words you understand. Being there to help with your health questions is just what our Expert Help services are here for.

Our medical teams, including nurses and a wide variety of healthcare professionals, can answer the questions you might often wish you could ask.

Our Expert Help services do not diagnose or prescribe and is not designed to replace your GP. Any information you share with us is confidential and will not be shared with other parts of our business. 

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Health at Hand

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Health Centres

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Dedicated Nurse Service

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Health at Hand

Call with your health queries any time

Online and telephone access 24 hours a day, 365 days a year to a medical team to answer your health questions. The medical team are ready to help whether that’s to talk about a specific health worry, medication and treatment, or simply to provide a little guidance and reassurance. You can speak to them day and night.

Who are the experts?

  • Nurses
  • Counsellors
  • Midwives*
  • Pharmacists*

*Health at Hand midwife and pharmacist services available 8am to 8pm Monday to Friday, 8am to 4pm Saturdays and 8am to 12pm on Sundays.

To access call: 0800 027 1393

Health Centres

Convenient online health information you can trust

Our helpful online Health Centres bring together the latest information from our own experts, specialist organisations and NHS resources. You and your family benefit from practical information all in one place. Health matters range from Ageing well, fitness and exercise through to specific conditions and illnesses such as cancer, mental health and diabetes.

Plus you can also put your own questions forward at regular live online discussions or alternatively via ‘Ask the Expert’ and the appropriate medical professional will respond.

Who are the experts?

An extensive panel including but not limited to doctors, psychologists, physiotherapists and dieticians.

Dedicated Nurse Service

Ongoing reassurance & support from day one

The stress and worry of being diagnosed with a serious illness can put extreme pressure on you and your family. More often than not the diagnosis throws up lots of questions and it can feel like there is no one there to give the answers so desperately needed.

Members, or relatives of a member that's diagnosed with cancer or a heart condition, can be put in touch with our Dedicated Nurse Service. 

Our friendly nurses are at the end of the phone for you and your family from day one and will provide clinical medical support and guidance during and after diagnosis, illness and treatment. All of our nurses have years of experience and will take the time to guide you through the next steps, dispel the myths and translate the jargon.

Who are the experts?

  • Dedicated nurses