Information about coronavirus

Supporting you during the coronavirus pandemic 

PHC is monitoring the coronavirus outbreak very closely and will continue to do so.

We are following the advice set out by Public Health England and working closely with our parent company, AXA PPP healthcare.

Please see the below, before contacting PHC. If you are unable to find an answer to your query, we will be more than happy to assist.

Keeping your health on track

If you have a health concern and you’ve put off diagnosis or treatment, please don’t delay any longer. We’re here to help you keep your health on track.

Find out more

Helping you get the support you need

Support in extraordinary times

Our Clinical Support Centre gives you access to specialist consultations for a range of conditions, from the safety and comfort of your own home. Call us and we’ll connect you to the right specialist.

Unlimited access to your online GP service

With Doctor at Hand, powered by Doctor Care Anywhere, you can see a GP safely from home by video or phone call, whenever you need to 24/7. 

Subject to appointment availability and the Doctor Care Anywhere fair-usage policy.

Support for your mental health

Right now, looking after our mental wellbeing is important. So we’ve teamed up with Thrive – the app that helps you boost your mental wellbeing and build resilience – to offer PHC members a free subscription until 31 March 2021.

More services for you

Don’t forget, we have a range of health and wellbeing services to support you during these challenging times. From talking to a physiotherapist by phone to checking your medication with a pharmacist, it’s all at your fingertips for you to use.

Cash payment if you’re admitted to hospital

We’ve increased the NHS cash benefit payment by £100 per night until 31 March 2021. If you have any NHS in-patient treatment or NHS cancer radiotherapy or chemotherapy that we would have covered if you had had it privately, you can claim this benefit.

The overall NHS cash benefit limits have not increased; just the amount per night or per treatment. This applies to all individual and SME plans including those that didn’t previously have the benefit. You can also claim if you’re hospitalised for COVID-19-related conditions.