Award winning service

We understand that medical insurance is unlike other types of insurance – covering your house or car is never as personal as protecting your health.

From the moment your intermediary asks for a quotation, through to when you make a claim, our dedicated client support team offer all our clients, whether you have an individual plan or are a member of a large corporate group, a friendly and efficient service.  

We also understand that quality customer service is most important to you when you make a claim, and our claims team offers a very personal level of service. In fact, most clients will speak to the same claims assessor all the way through the claiming process. 

We operate a claims service 24 hours a day, 7 days a week with the core hours being 8 a.m. until 6 p.m. Outside of these hours we do not put your call through to an answerphone. We prefer to use a call screening service who deal with the routine calls themselves and route all other urgent calls to the on-call claims team.

The proof of PHC’s high service standards can be seen in the results of the Association of Medical Insurance Intermediaries annual Service Standards Survey.  The survey asks the AMII members to grade the service performance of 15 medical insurance providers across 20+ categories.  PHC has consistently been rated highly in this survey; being voted the overall winners several times most recently, the winners of both the “Individual PMI Service Award” and the “Group PMI Service Award” for both 2006 and 2007.

Our high quality service standards were also recognised at the Health Insurance Awards 2005 also brought good news for PHC as we were highly commended in two of the provider categories; “Best Group Private Medical Insurer” and “Best for Customer Service”.  At the Health Insurance Awards in October 2006 PHC were once again highly commended in the “Best for Customer Service category.”